Privacy notice

Who we are

Premiea Limited is the data controller for personal data collected through this website and in the course of our services. You can contact us at info@premiea.co.uk.

What we collect, and why

When you request a consultation

Your name, email address and, if you give them, your phone or WhatsApp number, country of residence, the destinations, level and subject you are interested in, when you hope to start, and anything you choose to tell us in your message. We use these to reply and to prepare for your consultation.

Lawful basis: your consent, given on the form, and our legitimate interest in responding to enquiries.

When you become a student we support

To prepare applications and visa documents we handle more detailed information: academic records, test results, passport details, references, financial evidence and personal statements. We collect only what the specific application requires, keep it secure, and use it only for that purpose.

Lawful basis: performance of our agreement with you. Where an application requires information about health (for example a tuberculosis test or a medical examination), we process it only with your explicit consent and only to submit it where required.

Students under 18

Many of the students we support are under 18. We ask that a parent or guardian is involved in the agreement for any student under 18, and we will only share a student’s information with a parent or guardian in line with that agreement.

When you browse the site

We use analytics to understand how the site is used. Non-essential analytics and advertising technologies load only after you consent. See our cookie policy.

Who we share it with

Only where you ask us to, or where it is needed to provide the service you have asked for:

• Universities and application portals you choose to apply through
• Accommodation providers you choose to apply to
• Authorised immigration advisers, if you ask us to refer you

We also use providers to run our business, each acting as a processor on our instructions under a written agreement: website hosting, email delivery, secure document storage and analytics. Visa applications are submitted by you, to the relevant government, through your own account.

We do not sell your personal data, and we do not share it for anyone else’s marketing.

International transfers

Because we help students apply to universities in other countries, some information is necessarily sent outside the UK at your request. Where our own providers process data outside the UK, we rely on adequacy regulations or approved safeguards such as the International Data Transfer Agreement.

How long we keep it

• Enquiries that do not go further: up to 24 months from last contact, then deleted.
• Students we support: for the duration of our work together and for six years afterwards, to meet accounting and legal obligations. Copies of identity and financial documents are deleted sooner, once the application they supported has been decided.

Your rights

Under UK GDPR you have the right to:

• Ask what personal data we hold about you, and receive a copy
• Have inaccurate data corrected
• Have your data erased, where we have no overriding reason to keep it
• Restrict or object to how we process it
• Withdraw consent at any time, without affecting earlier processing
• Receive your data in a portable format

To exercise any of these, email info@premiea.co.uk. We respond within one month.

Complaints

If you are unhappy with how we have handled your data, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk.

Changes

We update this notice whenever our data handling changes. The date at the top shows when it was last revised.