Terms of business

About us

Premiea Limited. Contact: info@premiea.co.uk.

Using this website

The content here is provided for general information. We take care to keep it accurate but make no warranty that it is complete or current. Nothing on this site is advice for your specific circumstances — for that, speak to us.

Our services

What we agree

Services are provided under a written agreement setting out scope, fees, term and notice. Package descriptions on this website indicate what is typically included; your agreement takes precedence over anything published here.

Fees

Package prices are published on our pricing page. Fees are payable monthly in advance unless agreed otherwise.

Advertising budget

Advertising spend is separate from our fees and is paid directly by you to the advertising platform — Google, Meta, LinkedIn or another. We do not mark up media spend, and we do not hold your advertising budget.

Term and notice

The minimum term and the notice period required to end the engagement are set out in your written agreement, and we will talk you through both before you sign. We will not bury them in small print or apply a term you have not seen.

What we do and do not guarantee

We guarantee that the work described in your agreement will be carried out to a professional standard, and that reporting will be accurate and honest, including where results are disappointing.

We do not guarantee search rankings, traffic volumes, enquiry numbers, or that any AI system will name your business. Search engines and AI assistants are third-party systems whose behaviour we do not control and cannot commit to on their behalf. Any provider who guarantees these outcomes is not being straight with you.

Your responsibilities

• Providing timely access to accounts, information and approvals
• Ensuring material you supply is accurate and that you hold the rights to it
• Meeting your own regulatory obligations in your sector

Ownership

You own your domain, website, advertising accounts, analytics and the content we produce for you once paid for. Our internal methods, templates and tooling remain ours.

Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. Subject to that, our total liability in connection with the services is limited to the fees paid by you in the twelve months preceding the claim. We are not liable for loss of profit, business or anticipated savings.

Complaints

Tell us. Email info@premiea.co.uk and we will acknowledge within one working day and respond substantively within ten.

Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.